Terms & Conditions

BEFORE PURCHASING FROM US, PLEASE ENSURE YOURSELF BY VIEWING / RESEARCHING / PURCHASING PRODUCT SAMPLES AS TO THE COLOUR AND TEXTURE OF THE ACTUAL PRODUCT. COLOURS AND TEXTURES MAY VARY FROM WHAT YOU SEE ON THE DIGITAL IMAGE.

COLOURS AND TEXTURES MAY ALSO VARY FROM BATCH TO BATCH FROM THE SUPPLIER.

YOU SHOULD ENSURE YOU PURCHASE THE FULL AMOUNT OF PRODUCT REQUIRED, AS WASTAGE AND BATCH VARIATIONS ARE NOT A WARRANTED ISSUE FOR REPLACEMENT

 

Delivery

All of our deliveries are made by either our own transport , or a sub contractor depending on your location and supplier location.

Deliveries generally occur between 6.00am and 7.00pm Monday to Friday, excluding Public Holidays.

Please note that deliveries to remote locations can incur additional freight charges. Once your order is placed, one of our sales team memebers will contact you and advise if there are any additional fees. Normal deliveries are generally within 10km from the General Post Office. WGA reserves the right to refuse any delivery.

When will my order be delivered?

Deliveries of product in stock, will usually happen within 2 working days. This delivery time is not guaranteed due to circumstances out of our control, but every effort is made to achieve delivery within this time frame. We will keep you updated. 

What if my products are damaged and my order is not correct?

All damages and other irregularities must be notified within 2 working days of delivery. You must notify us of the exact amount of missing or damaged product, so replacements can be sent on the next available delivery. It may be necessary for us to send a representative to inspect the goods prior to replacement. Due to the nature of the goods, it is industry standards to expect to have between 3-5 % wastage. These breakages can be used for cuts if required. If you notice damage or missing product on delivery, please ensure the driver is made aware and it is noted on his paperwork.

What if I order too many ?

Unfortunately we do not accept returns of surplus product. However, we do recommend that you order 10% extra for cuts, wastage or accidental breakages. Surplus product can be kept for future use or repairs.

How do I change my order if I have to ?

If you need to add or subtract items from your original order, please contact us immediately. An order that has already been despatched from a supplier cannot be changed. If it is possible to change the order, a $25.00 admin charge will apply. If you decide that you are not happy with the order when it arrives on site, and it is not the fault of the supplier, freight costs will charged to return to the site and collect the goods to return the stock to the supplier. There will also be a 25% restocking fee plus any other nominal charges imposed by the supplier.

 

What is the Returns Policy ?

We do not usually give refunds if you simply change your mind or make the wrong selection. You can choose between a refund, exchange or credit where the goods are faulty, wrongly described, different from a sample shown to you or don’t do what they are supposed to do.

PLEASE CHOOSE CAREFULLY